Privacy Policy
Albion Credmere ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our platform and services at albion-credmere.org.uk (the "Service").
Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our practices, please do not use the Service.
1. Information We Collect
Personal Information You Provide
We collect information that you provide directly to us when you create an account, use the Service, or communicate with us, including:
- Account information: Name, email address, password, and other registration details
- Identity verification: Government-issued identification, proof of address, and other documentation required for compliance purposes
- Financial information: Cryptocurrency wallet addresses, transaction history, and trading activity
- Communications: Messages, feedback, and correspondence you send to us
Information Collected Automatically
When you access the Service, we automatically collect certain technical information, including:
- Device information: IP address, browser type, operating system, device identifiers
- Usage data: Pages viewed, features used, time spent on the Service, click patterns, and navigation paths
- Cookies and tracking technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy for more details)
Information from Third Parties
We may receive information about you from third-party services, including cryptocurrency exchanges, blockchain data providers, identity verification services, and analytics providers. This information helps us verify your identity, prevent fraud, and improve the Service.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and maintain the Service: To create and manage your account, process transactions, and deliver the features and functionality you request
- Personalisation: To tailor the Service to your preferences and provide customised trading analysis and recommendations
- Security and fraud prevention: To verify your identity, detect and prevent fraudulent activity, and protect the security of our systems and users
- Compliance: To comply with legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
- Communication: To send you service updates, security alerts, technical notices, and respond to your enquiries
- Analytics and improvement: To analyse usage patterns, monitor Service performance, and improve our features and user experience
- Marketing: To send you promotional communications about new features, products, or services, where you have consented to receive such communications
3. Legal Basis for Processing (UK GDPR)
We process your personal information under the following legal bases:
- Contractual necessity: Processing is necessary to perform our contract with you and provide the Service
- Legal obligation: Processing is required to comply with applicable laws and regulations
- Legitimate interests: Processing is necessary for our legitimate interests in operating and improving the Service, preventing fraud, and ensuring security
- Consent: Where required, we process your information based on your explicit consent, which you may withdraw at any time
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: With third-party vendors who perform services on our behalf, such as hosting, data analysis, identity verification, customer support, and payment processing
- Cryptocurrency exchanges: With exchanges and liquidity providers necessary to execute your trading instructions
- Legal requirements: When required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety
- Business transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business
- With your consent: Where you have given us permission to share your information for a specific purpose
We require all third parties to respect the security of your personal information and to treat it in accordance with applicable law.
5. International Data Transfers
Your information may be transferred to and processed in countries other than the United Kingdom. When we transfer your personal information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information in accordance with UK data protection law.
6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Account information is typically retained for the duration of your account and for a period thereafter as required for legal, regulatory, and compliance purposes.
When we no longer have a legitimate need to process your information, we will delete or anonymise it. If this is not possible, we will securely store your information and isolate it from further processing until deletion is possible.
7. Your Data Protection Rights
Under UK data protection law, you have the following rights:
- Right of access: You can request a copy of the personal information we hold about you
- Right to rectification: You can ask us to correct inaccurate or incomplete information
- Right to erasure: You can request deletion of your personal information in certain circumstances
- Right to restrict processing: You can ask us to limit how we use your information
- Right to data portability: You can request your information in a structured, commonly used format
- Right to object: You can object to our processing of your information in certain circumstances
- Right to withdraw consent: Where processing is based on consent, you can withdraw it at any time
To exercise any of these rights, please contact us using the details provided on our website. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your information properly.
8. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure socket layer (SSL) technology, firewalls, and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. Whilst we strive to protect your information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the contact details provided at albion-credmere.org.uk.